PayPal Donation Error - This organization is currently unable to accept donations

If you’re seeing the message “This organization is currently unable to accept donations.
when trying to donate via PayPal, it means there’s an issue with the recipient’s PayPal account. This can be due to various reasons.

• The organization’s PayPal account isn’t set up to receive donations yet.

• PayPal has temporarily restricted their account, for example, to verify documents.

• The organization can’t receive payments in your currency or from your region.

• The donation link may no longer be active.

For the PayPal Account Owner

If donors are seeing this message when trying to donate to your PayPal account, it means PayPal has restricted or disabled your ability to receive donations. This issue is almost always on the organization account side, not the donor side.

🧭 Common Reasons

• Your PayPal account isn’t fully verified (identity or business information missing).

• Your nonprofit status hasn’t been approved by PayPal.

• PayPal has placed temporary or permanent limitations on your account.

• PayPal does not support donations in your region or country.

• Your account isn’t set up to receive donations or accept certain currencies.

• The donation button or hosted page is linked to an inactive or suspended account.

🛠 How to Fix It

Go to https://www.paypal.com and log in with the email associated with your donation link. Look for alerts at the top of your dashboard. If PayPal needs additional documents or actions, complete those steps immediately. Go to Settings → Account Settings → Notifications to see if anything is pending.

Verify Your Account

Make sure that your PayPal email address is confirmed, your organization or business details are fully verified and any requested legal documents are submitted.

Check Currency and Country Settings

Go to Account Settings → Payments. Make sure you accept donations in the currencies your donors use. If necessary, enable “automatically accept payments in other currencies”.

Confirm Your Donation Link

Make sure the PayPal button or link you’re using is active and linked to the correct account. If your account was changed, old donation links may stop working.

Contact PayPal Support

If you don’t see any obvious issues, go to PayPal Support. Explain that donors see the message “This organization is currently unable to accept donations” so PayPal can review it.